Shipping policy
This is an online-only retailer. There is no showroom for customers to visit – the address given is the business and order fulfilment address where orders are packed and returns are received.
Orders are packed and dispatched from Thane. An order placed before 3:00 PM IST on a business day is as a rule processed the same day; anything after that cut-off is processed the next business day. Sundays and public holidays do not count as business days.
Getting your order to you
The estimate below splits into handling and transit rather than giving one lumped figure, so you can see where the days go.
| Stage | Metro cities | Rest of India |
|---|---|---|
| Handling (before dispatch) | 1-2 business days | 1-2 business days |
| Transit (courier) | 3-5 business days | 6-9 business days |
| Total estimate | 4-7 business days | 7-11 business days |
Treat these as estimates, not guaranteed dates. Courier load, weather and local conditions all shift them.
What delivery costs
- Free delivery on orders of ₹999 and above.
- ₹49 flat charge on orders below ₹999.
- The charge in force to your order appears before checkout is completed.
Paying at the door
Cash on Delivery is available for eligible orders and PIN codes, with no additional COD fee. Payment is made to the delivery agent when the parcel arrives. Some remote PIN codes are not serviceable for COD; checkout will tell you if in force to your address.
Tracking
A courier tracking reference is sent by email as soon as the parcel is handed over in Thane. Keep it separate in your head from your Order ID – the Order ID is ours, the tracking number is the courier’s. Either way, Track your order will show you where things stand.
Delivery area
We deliver anywhere in India. We do not offer international shipping.
Packing candles and mirrors
Wall mirrors are the most fragile thing we send. They ship with corner protection and a rigid board on both faces, and larger mirrors go as a single item rather than combined with other goods. Candles travel boxed and upright; in hot weather wax can soften in transit, which does not affect how the candle burns once it has cooled and set again.
If something is wrong on arrival
Tell us within 48 hours of delivery at [email protected] if the parcel is damaged or the contents are not what the order said. Send photographs of both the packaging and what was inside; an unboxing video is strongly recommended. See the Return and refund policy for the steps.
Questions about a delivery: [email protected] or +91 7400484916. Customer service hours: Monday–Saturday, 9:30 AM – 9:30 PM IST