Cancellation policy

Before dispatch, cancellation is free and unconditional. No fee is charged for cancelling and nothing is held back as restocking.

Refund after cancellation

Where an order was paid in advance, the refund is processed within 5-7 business days to the original payment method. How quickly it then appears in your account is set by your bank or UPI app.

A Cash on Delivery order cancelled before dispatch has nothing to refund – no payment has been taken.

Cancellation by Norvera Parlor

Sometimes we have to cancel: stock that is not actually available, a delivery address outside courier coverage, or a listing with a pricing error. In every instance you be contacted by us, and anything you paid comes back in full within 5-7 business days, with nothing held back.

How to cancel

Two routes: email [email protected] quoting your Order ID and order email, or phone +91 7400484916 while the line is open. Customer service hours: Monday–Saturday, 9:30 AM – 9:30 PM IST

Timing

Orders placed before 3:00 PM IST on a business day are usually processed the same day, so a cancellation is most likely to catch the order if it reaches us before that cut-off. Once a parcel has left Thane it can no longer be cancelled – it becomes a return, and the Return and refund policy applies instead.

Fragile packing

Mirrors are boxed with corner protection to order, so a cancellation is much easier before packing than after.

Repeated refusal of COD parcels

Where Cash on Delivery parcels are repeatedly refused at the door, prepaid payment may be required on future orders. You would be told before in force.

If the courier already has it

Once a parcel is with the courier we cannot recall it. You can refuse the delivery, in which case it comes back to us and is refunded, or accept it and return it under the Return and refund policy.

Changing an order instead of cancelling

If you want a different size or colour rather than nothing at all, say so – before dispatch we can often amend the order rather than cancel and re-place it, which is faster.