Payment policy

Payment at Norvera Parlor is UPI or Cash on Delivery – a deliberately short list.

UPI

Choose UPI at checkout and complete the payment in any UPI app you use. The transaction is between the two banks; we do not handle or hold your PIN at any stage.

Cash on Delivery

Available for eligible orders and PIN codes, with no additional COD fee. Payment is made to the delivery agent when the parcel arrives. Some remote PIN codes are not serviceable; checkout tells you if in force to your address.

Cards

We do not accept cards. No credit card, debit card or card-on-file payment is taken, and consequently no card details are collected or stored by this store at any point. If a page or a message asks for card details in the name of Norvera Parlor, it did not come from us.

Currency and pricing

All prices are shown in Indian Rupees. The price on the product page is the price of the goods. Applicable delivery charges are shown before checkout is completed: free on orders of ₹999 and above, ₹49 below that.

Tax

Norvera Parlor is not registered for GST. Based on the business’s current circumstances, turnover stays below the applicable GST registration threshold, so GST registration is not applicable at this time. GST is not charged separately on orders, and no GST tax invoice bearing a GSTIN is issued. The price on a product page is the price of the goods; applicable delivery charges are shown before checkout is completed.

Every parcel contains an order invoice. That document is not a GST tax invoice and does not carry a GSTIN.

Candle sets

Where a listing says a set of four or a gift set of twelve, the price covers the whole set. Single candles are listed separately.

Failed or duplicate payments

From time to time a UPI debit succeeds while the order does not register. Email [email protected] with the UPI reference and the time and we will reconcile it. Duplicate payments are returned within 5 business days of confirmation.

Refunds

Refunds go back to the original payment method. For a Cash on Delivery order the refund is sent to bank or UPI details you provide. Timelines are in the Return and refund policy and the Cancellation policy.

What appears on your statement

A UPI payment shows against the account name registered for this store, which may read slightly differently from the shop name on this website. If a line on your statement is unclear, send us the reference at [email protected] and we will identify it.

Part payment

Orders are paid in full at checkout or in full on delivery. There is no part payment, deposit or instalment option on this store.