Track your order

Your Order ID plus the order email used at checkout will bring up where the order currently stands.

To track your order please enter your Order ID in the box below and press the "Track" button. This was given to you on your receipt and in the confirmation email you should have received.

Order ID and tracking number are different

Two different references, easily confused. The Order ID is ours – it is on your confirmation email and it is what you quote to us. The tracking number belongs to the courier, arrives by email once the parcel has left Thane, and is used on the courier site.

When tracking updates

For the first 1-2 business days the parcel is still with us being packed, so tracking stays quiet. From dispatch, allow 4-7 business days to metro cities and 7-11 business days to the rest of India – as estimates rather than promises.

Mirrors in transit

Wall mirrors are the most fragile thing we dispatch and are handled as fragile freight, which can add a day. Do not sign for a mirror parcel without checking the glass.

If tracking has not moved

Courier scans can lag by a day, particularly over weekends and public holidays. If there has been no movement for more than two business days, email [email protected] with your Order ID and we will chase it.

Questions: [email protected] · +91 7400484916 · Customer service hours: Monday–Saturday, 9:30 AM – 9:30 PM IST

Wrong or incomplete address

If an address is wrong, tell us before dispatch and we can correct it. After dispatch the courier holds the address and a change is not always possible; a parcel that cannot be delivered is returned to us and refunded.

Tracking shows delivered but nothing arrived

Check with anyone else at the address and with immediate neighbours first, since couriers sometimes leave a parcel next door. If it is still missing, write to [email protected] with the Order ID within 48 hours of the delivery scan.